FAQ
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
For a regular order, the delivery time is between 3 and 5 days. However, due to logistical relocation, this period may be extended up to 12 days starting January 1st to April 8th.
In the case of a pre-order, the product is delivered as soon as it becomes available. The timeframe may vary between 3 and 8 weeks. Pre-ordering corresponds to purchasing a product not currently in stock.
What is the difference between an order and a pre-order?
An order is placed for a product already available, whereas a pre-order is made before the official availability of the product. An order is executed immediately or within a short period, while a pre-order often involves waiting until the product is produced or available in stock.
How to cancel or refund an order?
To cancel an order, please write to us the following email address: orders@homiesfromparis.com
An order that is already in the process of delivery cannot be canceled. However, you have the option to request a refund by returning the product.
A pre-order can not be canceled or refunded. It however can be exchanged depending on stock availability
How can I know which size to choose?
- If you are less than 1m60 then choose size XS for the top and size XS for the bottom.
- If you are between 1m60 and 1m70 then choose size S for the top and size S or XS for the bottom.
- If you are between 1m70 and 1m80 then choose size M for the top and size S or M for the bottom.
- If you are between 1m80 and 1m85 then choose size XL for the top and size L or XL for the bottom.
- If you are between 1m85 and 1m90 then choose size XL for the top and size L or XL for the bottom.
- If you are over 1m90 then choose size XXL for the top and size XL or XXL for the bottom.
It says that the order has been delivered but I haven't received anything?
Please send us an email to the following address: orders@homiesfromparis.com specifying your order number.
How can I know if the order is confirmed?
The order is confirmed when you receive a confirmation email in your inbox. If you haven't received one, please contact us at our email address: orders@homiesfromparis.com
My order is damaged
Please write to us the following email adresse : orders@homiesfromparis.com
The item must be returned to our logistics department within 14 days after receipt in its original/unworn condition. It will then be examined by our teams. Once approved, a store credit will be issued to you so that you can order the desired item.
How can I get in contact with the customer service ?
Our customer service team is available to assist with any order-related question from Monday to Friday, 11 a.m. to 6 p.m. CET. Feel free to reach out to us at orders@homiesfromparis.com. We'd be happy to help you !
Where are orders shipped from ?
To support the brand's growth, HFP has recently relocated to a larger warehouse. The majority of orders will now be shipped from Lille, France, with some exceptions being fulfilled from our office in Paris, France.